Support

We usually answer within 2 business days.

Need help with Brainote AI? Email us at theanemonelab@gmail.com. To help us answer quickly, tell us your device, your iOS version, the app version (Settings in the app) and what happened.

Frequently asked questions

Which sources can I import?

PDF, Word and PowerPoint documents, plain text, YouTube links, audio files, and live recordings made in the app.

A YouTube video does not work

The video must be public and not age-restricted. Very long videos may take a few minutes. If it still fails, send us the link.

How do I cancel my subscription?

On your iPhone or iPad, open Settings → your name → Subscriptions → Brainote AI and tap Cancel Subscription. Deleting the app does not cancel the subscription.

I paid but the app still shows the free plan

Make sure you are signed in with the same account you used to subscribe, then tap Restore Purchase on the Pro screen. If that does not help, email us with the date of the purchase.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

Are my documents private?

Yes. Your notes are visible only in your account. Your content is sent to AI providers only to create your study materials and is never used to train AI models. See the Privacy Policy.

How do I delete my account?

In the app: Settings → Delete account. More options on the account deletion page.